Fractional COO  /  Columbus, Ohio

I figure out what needs to happen. Then I make sure it actually gets done.

Loftvue gives established service businesses and real estate teams the operational leadership of a COO, without the overhead of a full-time executive. Strategy and execution, in one relationship.

Run smoother|Scale smarter

In business since 2012 · MBA

Jamie Spryn, founder of Loftvue, writing notes beside an open laptop

Sound familiar?

The business is working. It just runs on you.

You've got good clients, a solid team, and more business than ever. You also have a phone that never stops buzzing and a team that checks with you before they do anything. Your systems just haven't caught up to your growth yet. That's the part I fix.

  • Everything lives in your headThe process exists. It just isn't written down anywhere anyone else can find it.
  • Growth feels like chaosMore business should feel like momentum. Right now it feels like more fires.
  • Too many tools, none of them talkingA CRM, three spreadsheets, a notes app, and a sticky note holding everything together.
  • You can't step awayA day off means something slips. A week off isn't on the table.
  • The important work keeps waitingThe strategic projects sit on the back burner while you handle what's urgent.
Most of my work is fixing things that technically work, but don't scale or feel stable.
Jamie Spryn, Founder

The Loftvue difference

Strategy and execution. Not one or the other.

Most consultants hand you a plan and leave. Most assistants do the tasks without asking whether they're the right tasks. I do both, so the plan is realistic and the work actually happens.

Strategy

The thinking

We work this out together.

Execution

The doing

I take it off your plate.

Operations auditFixes made, in priority order
Workflow and process designSOPs your team actually uses
Tool selection and integration planCRM setup, cleanup, and automation
Marketing and content strategyContent systems that run on schedule
Strategic planning and goalsProjects managed through to done
Where AI can actually save timeAI tools set up and running in your daily workflow
Deciding what to stop doingRetiring what no longer earns its keep

Collaborative in the planning.
Hands‑off for you in the execution.

Explore services →
Jamie working at a laptop beneath a tall window in a historic hotel lounge

Who I work with

Established, busy, and ready to delegate.

My clients are service-based business owners and top 1% real estate teams. They're past the startup stage and feeling the strain of their own success. They need real operational leadership, not another to-do list, and they can't justify a full-time operations hire.

My background is in real estate operations at the Director of Operations level, so I speak fluent agent, broker, and team lead. The systems thinking works for any service business that's outgrown its setup.

Best fit
Service businesses
Deep roots in
Real estate
Based in
Columbus, OH

Next step

Let's find out what's slowing you down.

A 30-minute discovery call. You tell me what's working and what isn't. I'll tell you honestly whether I can help.

Book a discovery call →

Services

Operations, handled.

Two ways to work together. Both blend strategy with hands-on execution, because a plan nobody runs isn't worth paying for.

Ongoing partnership

Fractional COO Retainer

Your operations lead, week in and week out. I'm in your leadership and team meetings, I own the operational roadmap, and I do the work to move it forward. This is where most clients see the biggest change.

Starting at$4,500/ month
  • Operational strategy and planning
  • Leadership and team meetings
  • Process design and SOPs
  • CRM and database management
  • AI tools built into your team's workday
  • Performance reporting that fits the work
  • Marketing and content systems
  • Internal communications
  • Event and class coordination
  • Client touch plans
Start with a call →

Defined scope

Operations Projects

One clear problem, one clear outcome. Good for teams that need a specific system built or fixed, or want to test the partnership first.

Starting at$1,500/ project
  • Operations audit and roadmap
  • CRM build, cleanup, or migration
  • Workflow mapping and documentation
  • New system or AI tool implementation
  • Content and video batch production
Talk about a project →

Where I spend my time

Three areas, one operator.

Every engagement looks a little different. These are the areas that come up most, and they work best when one person is connecting them.

Systems & process

Getting what's in your head into a system your team can follow. Clean CRMs, documented workflows, and fewer tools doing more.

CRM structure · SOPs · Automations · Practical AI

Marketing operations

The machinery behind your marketing. Content calendars, newsletters, social systems, and video days that run on a schedule instead of on adrenaline.

Content systems · Newsletters · Video batches · Events

Strategic leadership

A seat at the table. I bring operational perspective to leadership and team meetings, turn decisions into plans, and make sure the plans happen.

Planning · Priorities · Accountability · Reporting

Clear boundaries

What I don't do.

Clear scope keeps the work focused and the partnership healthy. If you need one of these, I'm happy to point you to someone great.

  • Daily admin or virtual assistant tasks
  • Paid advertising management
  • Community management and DMs
  • On-demand, around-the-clock availability
  • Full-service agency work, like logos and brand identity

How it works

From first call to running smoothly.

No 80-page binder. A clear read on where you are, a plan we agree on, and steady execution.

  1. 30 minutes

    Discovery call

    We talk through what's working, what isn't, and where you want the business to go.

  2. Weeks 1 to 2

    Operations audit

    I dig into how things actually run today, from your tools and workflows to the handoffs where things fall through the cracks.

  3. Week 3

    The plan

    A prioritized roadmap with clear scope. What we'll build, what we'll fix, and what we'll stop doing.

  4. Ongoing

    Build & run

    I implement, document, and keep it running, with regular check-ins so you always know where things stand.

Not sure which fits?

Let's figure it out together.

Most clients start with a conversation, not a package. Tell me what's going on and I'll recommend the right starting point.

Book a discovery call →
Jamie Spryn laughing while holding a laptop, phone, and notebook

About

Hi, I'm Jamie.

Founder of Loftvue. Operations leader, systems builder, and the person you call when the business has outgrown how it's being run.

Education
MBA
Background
Director of Ops
In business
Since 2012
Home base
Columbus

I don't hand off a playbook and walk away.

I've spent my whole career in operations. In higher education, I worked my way up to Coordinator of Student Affairs, working directly with the Dean of Students on projects that crossed undergraduate and graduate student affairs. I was also the subject matter expert when we rolled out a new CRM.

While I was still there, I launched my own business in 2012. My first clients were all over the map, from a business coach and a dental consultant to a grant writer and a general contractor. Then I was referred to a Realtor, and that was the turning point. Real estate became my home base. I've served as Director of Operations for top-producing teams, and every client I work with today is in the top 1% of their market. So I know how these teams really work. They move fast, they run on relationships, and they usually have a lot more goodwill than process.

Along the way I noticed a gap. Business owners could hire a consultant who would diagnose the problem and leave a binder behind. Or they could hire help to take tasks off their plate, with no one asking whether those were the right tasks. Almost nobody offered both.

Loftvue is built to fill that gap. I figure out what needs to happen, and then I stay to make sure it gets done. I'm direct. If something isn't working, I'll say so. If a process creates more friction than clarity, we rethink it together.

Outside of work, I'm a mom of two and married to a firefighter, so I know a thing or two about keeping a household running on a schedule that changes without notice. Once we've worked together a while, you'll probably meet my sarcastic side too.

Jamie in a grey sweater, smiling over her shoulder from a lounge sofa with a notebook Jamie on a phone call, smiling, in a grand hotel dining room Close-up of Jamie reviewing a spreadsheet and writing notes

What I stand for

How I work.

Operations succeed when they make sense for the business and for the people doing the work.

Reliability

I do what I say I'll do, on the timeline I said I'd do it. That's the whole job.

Honesty

Direct, respectful, and transparent. You'll always know where things stand.

Collaboration

Not my way or the highway. We make the big decisions together.

Practicality

Solutions that are clear, simple, and built to last. Fewer tools, not more.

Let's talk

Sound like the partner you've been looking for?

Start with a 30-minute call. No pitch deck, just a real conversation about your business.

Book a discovery call →

Work with me

Let's make it run smoother.

I keep a small roster on purpose, so every client gets real attention. Here's how to tell if we're a fit, and how to get started.

We're a great fit if

  • You run an established service business or real estate team
  • Growth is creating strain instead of momentum
  • You want a partner who thinks and executes
  • You're ready to delegate, not just get advice
  • A full-time operations hire doesn't make sense yet

We're probably not a fit if

  • You're still getting established. A quick project may be a better place to start.
  • You mainly need daily admin or assistant support
  • You want someone on call around the clock
  • You need paid ad management or a full-service agency
  • You aren't interested in changing how things run
Jamie laughing on a video call at her laptop

Book a discovery call

Tell me what's going on.

Share a little about your business and I'll reply within two business days to schedule a 30-minute call.

Prefer email? hello@loftvue.com

Jamie seated on a sofa with a notebook in a warmly lit lounge

Common questions

Before we talk.

Do you only work with real estate?
No. Real estate is where I have the deepest experience, but the work translates to any established service business.
Is this remote or in person?
Both. I work on-site with Greater Columbus clients on a set schedule and remotely in between.
How quickly will I see a difference?
Most clients feel relief within the first month, once the biggest bottleneck is off their plate. The larger systems take a quarter or two to fully settle in.
Can we start small?
Yes. A defined project is a good way to see how we work together before committing to a retainer.